Information collected
Account, contact, provider-application, document and consultation details are collected only when supplied through the relevant workflow. Operational records can include status changes, consent, timestamps and audit information.
How information is used
Information is used to operate accounts, review provider applications, process consultation requests, support referrals, maintain security and improve the marketplace workflow.
Sharing
Consultation information may be shared with the selected or assigned provider as needed to respond to the request. Information is not presented as a public profile unless the provider record is approved for publication.
Security and retention
Access controls, protected sessions and audit records are used to reduce unauthorised access. Data is retained only for operational, legal, security and service-record needs.
Your choices
Do not include unnecessary medical details in an initial request. Account and provider support requests can be made through the relevant signed-in portal as those support workflows are activated.